Communication between Counseling Teachers and Students in Assistance and Counseling in the New Normal Era

Abstract

Counseling assistance is needed in the process of student development, especially in the new normal era. The main factor is the communication that exists between the counseling teacher and students that occurs at SMAN 107 Jakarta. This study aims to find out how the counseling teacher's communication with students in counseling assistance is related to the process of communication and communication barriers in the new normal era, especially in restoring student learning motivation that was lost during the Covid 19 Pandemic. The method used in this research is descriptive qualitative. The theory used in this study is the theory of heart communication which focuses on the process of thought and feeling that underlies every human attitude and action. The results of the study revealed that counseling assistance at SMAN 107 Jakarta was very effective in playing an important role in providing counseling and counseling assistance services at school. The communication process that exists between the counseling teacher and students is an interaction that has many aspects characterized by active listening, empathy, and building trust. This leads to building and increasing student motivation in carrying out the post-pandemic learning process.