Enhancing Interpersonal Communication through the Use of ChatGPT and AI: A Case Study on Improving Communication Quality in Online Learning Environments in Lampung

Authors

  • Muhamad Bisri Mustofa Faculty of Adab, Islamic State University of Raden Intan Lampung, Indonesia
  • Siti Wuryan Faculty of Da’wah and Communication, Islamic State University of Raden Intan Lampung, Indonesia

Keywords:

Interpersonal Communication, ChatGPT, AI

Abstract

This study aims to explore the role of ChatGPT and artificial intelligence (AI) in improving the quality of interpersonal communication in an online learning environment. The case study was conducted on an online learning platform that provides chat features and an AI chatbot. The study used a mixed method, with data collected through surveys and structured interviews of 30 online course participants. The results showed that the use of ChatGPT and AI in interpersonal communication can improve the quality of communication between course participants. In addition, course participants find it more convenient and easy to communicate with an AI chatbot than with fellow course participants. These findings suggest that ChatGPT and AI can be effective tools for improving the quality of interpersonal communication in an online learning environment, especially when interacting with strangers or in less comfortable situations. The study provides insight into how technology can be harnessed to improve social interaction in an educational context.

Author Biography

Muhamad Bisri Mustofa, Faculty of Adab, Islamic State University of Raden Intan Lampung, Indonesia

<em><strong><img src="https://journal.rc-communication.com/public/site/images/admin/jics-copy-1e5c0c2a8f921139ef8be8b2af0a5795.jpg" data-mce-src="https://journal.rc-communication.com/public/site/images/admin/jics-copy-1e5c0c2a8f921139ef8be8b2af0a5795.jpg" /></strong></em><em><strong>Journal of Intercultural Communication and Society (JICS)</strong></em> published by Riauan Consulting and Communication. <strong><em>JICS </em></strong>publishes qualitative and quantitative research that focuses on human simbolic activities, society activity, communication in society and cultural context, interrelationships between culture communication and society. Studies reporting data from within a single nation/culture should focus on cultural factors and explore the theoretical or practical relevance of their findings<br />from a cross-cultural perspective.All manuscripts submitted for publication to the <strong><em>JICS</em> </strong>are initially reviewed by the Editor for appropriate content and style. If approved by the Editor, manuscripts are then reviewed by two anonymous reviewers in a double-blind review process. Reviewers are chosen by the Editor based on their expertise with a submitted manuscript’s topic, methodology, and research focus.

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Published

2024-02-27

How to Cite

Mustofa, M. B., & Wuryan, S. (2024). Enhancing Interpersonal Communication through the Use of ChatGPT and AI: A Case Study on Improving Communication Quality in Online Learning Environments in Lampung. AICCON, 1, 118–124. Retrieved from https://journal.rc-communication.com/index.php/AICCON/article/view/135

Issue

Vol. 1 (2024): Proceeding Book of Aspikom International Communication Conference (Aiccon) Grounding Communications for Sustainable Development Towards the Digital 5.0 Era

Section

Tabel of Content